SHIPPING & RETURNS

Effective Date: October 1, 2026

At Sheridonna Designs, each order is prepared with care and attention to detail. We want your experience with us to feel considered from the moment you place your order through the moment your piece arrives.

Please review the following Shipping & Returns Policy before completing your purchase.

Order Processing

Orders are processed during Sheridonna Designs business days, excluding holidays.

Processing time refers to the time required to prepare your order before shipment and does not include carrier transit time.

Processing times may vary depending on product availability, order volume, and whether a piece requires additional preparation. Any substantially different processing timeline applicable to a particular product will be communicated through the product listing or directly to the customer.

Shipping

Available shipping methods and applicable shipping charges will be displayed at checkout.

Shipping costs may vary based on the destination, package size, selected shipping method, and other applicable factors.

Once an order has shipped, customers will receive shipping confirmation and tracking information when tracking is available.

Delivery

Estimated delivery dates are provided as a convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by carrier delays, weather, holidays, destination, or other circumstances outside the reasonable control of Sheridonna Designs.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping information, please contact info@sheridonnadesigns.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

Federal rules generally require online sellers to ship within the time stated or, when no shipping time is stated, within 30 days, subject to applicable exceptions; if a seller cannot meet the applicable timeframe, customers generally must be given appropriate notice and cancellation/refund options. Maryland Attorney General

Lost, Delayed, or Damaged Packages

If tracking indicates that your package has been delayed, please allow the carrier an appropriate amount of time to update the delivery status.

If your package arrives damaged, please contact Sheridonna Designs promptly at info@sheridonnadesigns.com and include your order number, a description of the issue, and clear photographs of the package and affected merchandise.

We will review the information provided and determine the appropriate next steps.

Returns

We want you to feel confident in your Sheridonna Designs purchase.

Eligible ready-to-purchase merchandise may be returned within 14 days of delivery, provided that the merchandise is:

  • Unworn and unused

  • In its original condition

  • Free from stains, odors, makeup, hair, or other signs of wear

  • Returned with original tags and packaging, where applicable

  • Accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

Return Authorization

Before returning merchandise, please contact info@sheridonnadesigns.com with your order number and reason for the return.

Please do not send merchandise back without first contacting Sheridonna Designs for return instructions.

Unauthorized returns may experience delays or may not be accepted.

Non-Returnable Items

The following are not eligible for standard return or exchange, except where otherwise required by applicable law:

Bespoke and custom-made garments created specifically for an individual client.

Custom-altered merchandise that has been altered or personalized according to the customer's specifications.

Consultations and completed professional services, which are governed by the terms provided at booking or within the applicable service agreement.

Gift cards, except where otherwise required by law.

For hygiene reasons, hair accessories that have been worn or used, including bonnets and scrunchies, cannot be returned.

Maryland's published consumer guidance specifically notes that its general refund-rule disclosure requirement does not apply to merchandise custom-made or custom-altered for the buyer. Maryland Attorney General

Defective or Incorrect Merchandise

If you receive merchandise that is defective, damaged upon arrival, or different from what you ordered, please contact info@sheridonnadesigns.com promptly with your order number and photographs documenting the issue.

Sheridonna Designs will review the matter and provide an appropriate remedy in accordance with applicable law.

This is important to keep separate from your ordinary return policy. Maryland consumer guidance states that defective merchandise carries remedies regardless of a retailer's ordinary return restrictions. Maryland Attorney General

Exchanges

Exchanges are subject to product availability.

If you would like to request an exchange for an eligible product, please contact info@sheridonnadesigns.com within 14 days of delivery.

Because Sheridonna Designs produces curated and small-batch merchandise, we cannot guarantee that the same product, color, or variation will remain available for exchange.

Return Shipping

Unless the return results from defective, damaged, or incorrect merchandise attributable to Sheridonna Designs, customers are responsible for return shipping costs.

Original shipping charges are non-refundable except where required by law or where the return results from an error by Sheridonna Designs.

We recommend using a trackable shipping method when returning merchandise. Sheridonna Designs is not responsible for return packages lost in transit before they are received.

Refunds

Once an eligible return has been received and inspected, you will be notified regarding the status of your return.

Approved refunds will be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your financial institution or payment provider.

Shipping charges are not refundable unless otherwise stated in this policy or required by applicable law.

Bespoke & Custom Design

Bespoke garments are created specifically for the individual client and therefore are not eligible for standard merchandise returns.

Because bespoke projects involve individualized design development, measurements, pattern development, fittings, materials, construction, and other project-specific work, cancellation, revision, alteration, and payment terms will be governed by the agreement or terms applicable to the individual project.

This does not limit any rights or remedies that cannot legally be waived.

Consultations & Services

Consultations, styling services, closet refresh services, and other professional services are governed by the cancellation, rescheduling, and refund terms presented at the time of booking.

Once a service has been fully performed, the service fee is generally non-refundable except where otherwise required by law.

Sale & Promotional Merchandise

Unless otherwise stated at the time of purchase, merchandise purchased during a promotion remains subject to this Shipping & Returns Policy.

Items specifically identified as Final Sale at the time of purchase are not eligible for standard return or exchange, except where otherwise required by law.

Questions About Your Order

For questions regarding shipping, delivery, returns, exchanges, or an existing order, please contact:

Sheridonna Designs LLC
Maryland, United States
info@sheridonnadesigns.com

Please include your order number when contacting us about an existing purchase.